-Credit cards (we accept Visa, Mastercard, American Express, Diners, Discover, JCB, and Union Pay);

-Paypal (to register a PayPal account, please visit their website at paypal.com);

Verify that you have correctly entered your payment information. If you are paying with a credit card and the problem persists, we suggest contacting your Credit Card Issuer.

If your financial institution cannot resolve the matter, you may contact Client Services for further assistance.

If you are a registered customer, you can cancel any order within 30 minutes of placing it by going to your account's “My Orders” section.

After these 30 minutes, or if you have checked out as a guest, we cannot cancel or modify your order. We ask that you return the package to us after delivery, as our Return Policy indicates.

Sales tax is applied to you by individual state and local regulations. An estimated tax charge is added to your order during the checkout process, and the exact charges will be calculated automatically upon order shipment based on the shipping address zip code. The final amount taxed will equal or less than the Estimated Sales Tax and will be indicated on your completed order invoice.

The amount paid is lower when at the time the order is dispatched, one or more of the items is not available. The amount charged will correspond to the value of the shipped items.

When more than one product is ordered, products may ship at different times depending on the stock’s location (i.e., warehouse, stores, etc.). You may see separate charges on your bank statement in this case.

Pre-order items are products from the most recent collection that can be reserved in advance within a limited timeframe. When purchasing a Pre-Order item, you will be among the first to reserve a product in your preferred style and size. The expected shipping date for Pre-Order items will be noted on the product page. This date is only an estimate and is subject to change. Please note that pre-ordered items are not guaranteed. If, for any reason, we cannot fulfill your Pre-Order, we will refund you the full amount of the Pre-Order. You may always return an item or cancel your Pre-Order based on our online return policy, and you will only be charged at the time of shipment. For updates regarding your Pre-Order, please contact us.