You may return your ALIENANT order for a store credit or exchange.

Return merchandise must be postmarked or returned to within 30 days from the date of delivery, provided that the item is eligible. Please use the guide below or reference the product page for more information on return eligibility.

Return Eligibility:

- Items must be unused and in sellable condition, with all original tags, accessories and instruction booklets attached.

- Items that have been damaged, soiled or altered will not be accepted for return.

- Due to the intimate nature of masks, swimwear, tights, underwear, and lingerie, these products are not eligible for return.

- Shoe outsoles can be fragile. They must be unmarked and in their original condition. To avoid any damage, we recommend trying shoes on a clean, carpeted surface.

- Order shipped to a U.S. address must be postmarked from within the U.S.

- Returns and exchanges cannot be accommodated outside of the country of purchase.

Returns by Mail:

1) Enter your email address and the order number on the dedicated Returns page

2) Select the product(s) you wish to return and the reason for the return

3) Locate or request a pre-paid return label and affix it to the parcel. ALIENANT is not responsible for merchandise returned using any method other than our pre-paid label.

4) Drop off the parcel at any FedEx drop-off location or schedule a FedEx pickup

Once your return has been processed, you will receive a return confirmation email. You can check the status of your return at any time in your account or by contacting Client Services. Exchanges: For online purchases, exchanges may be done on an item's size only by contacting Client Services.

ALIENANT accepts product exchanges up to 30 days from the date of delivery, provided that the item is in its original condition & packaging. Your exchange must be postmarked within the 30-day window in order to be processed. For more information on product eligibility, please reference our return policy or the product page of the item(s) you are looking to exchange.

Exchanges cannot be accommodated outside of the country of purchase.

For online purchases, exchanges may be done on an item's size only by contacting Client Services.

If you have lost your prepaid return label, please contact us. We will be pleased to assist you.

Please note ALIENANT is not responsible for merchandise returned using any method other than our pre-paid label.

We cannot refund a payment method that is different from the one used for the purchase.

If you used a prepaid card to purchase your order, ALIENANT has no control over the timing of the reimbursement, any fees incurred, or payment processing time. These banking institutions reserve the right to process these transactions at their discretion. Please contact the institution that issued your prepaid card to obtain further information or assistance.