Standard Delivery: Orders placed by 4 pm ET Monday - Friday deliver within 1-7 business days. All orders placed after 4 pm ET, are processed the following business day. Most orders deliver within 3-5 business days. Items transferred from Europe can take up to 7 business days. Make-to-order deliveries may vary.

Express Delivery: Most orders deliver within 1-3 business days. Items transferred from Europe can take up to 7 business days. Make-to-order deliveries may vary.

Some orders may require additional validation that can take 24-36 hours, which may delay delivery.

An adult signature is required on all shipments.

Please check the shipping calculator on the product page to confirm the estimated delivery date. The delivery date is subject to change based on product availability.

All orders are processed automatically, and we cannot shorten or extend shipping times. Please note that you cannot choose the date or time of delivery. Our carrier delivers packages Monday through Friday during business hours and will make three delivery attempts. Your order will be returned to our warehouse if the third delivery attempt fails. Once the order has been placed, changing the shipping address is no longer possible.

For security reasons, a signature is required for all deliveries.

If your order has not been delivered within the estimated timeframe, we recommend:

– Checking your order status

– Checking that the delivery address is correct

– Contact us, and we will be happy to assist you

Currently, we are unable to ship orders to the following locations:

– P.O. Boxes

– U.S. territories including Guam

– Freight forwarding companies

– Military Bases

Orders made to any of these addresses will be cancelled.

The country of your delivery address must match the alienant.com locale used to place your order. For example, orders placed on the US version of alienant.com, must ship within the United States and cannot ship to another country. Orders made from a website different from the delivery country will be automatically cancelled. Please select the correct website for your order in the right-hand corner of every page

All orders will be shipped in a secure, unbranded cardboard box. Inside the parcel, your order will come in ALIENANT branded packaging.

If your package or product arrives damaged, please contact us within 3 days of delivery.

In the case of damage to any outer packaging, you should accept the package with reservations and sign the receipt on the day of delivery. Under the signature, mention the reason for your reservation(s) (i.e. "damaged package", "crushed box", "open box", "wet box", etc.). Then proceed with contacting our Client Services Team, including photographs of the parcel with its damages.

In the case of missing contents or damaged contents, proceed with contacting our client services team, including photographs of the missing or damaged contents.

Unfortunately, it is not possible to choose a specific date and time.